Privacy, cookies and refund policies
Information We Collect
We may collect and store information you provide to us, including but not limited to:
- Personal information such as name, email address, phone number, and delivery address.
- Order history and preferences.
- Information provided through communication channels, such as email or contact forms.
How We Use Your Information
We may use the information we collect for various purposes, including:
- Processing and delivering orders.
- Providing customer support and responding to inquiries.
- Sending order updates and promotional information.
- Analyzing and improving our services and user experience.
Protection of Information
We are committed to protecting your information and employ reasonable security measures to safeguard your data.
Disclosure to Third Parties
We do not sell, trade, or transfer your personal information to third parties unless required for order fulfillment, legal requirements, or with your consent.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help improve your experience on the Website.
Types of Cookies We Use
Essential Cookies: These cookies are necessary for the proper functioning of the Website, such as enabling you to make orders.
Analytical Cookies: These cookies help us understand how visitors use our Website, allowing us to improve it over time.
Third-Party Cookies: We may use third-party cookies for marketing and analytics purposes. These cookies are subject to the policies of their respective providers.
You can control and manage cookies in your browser settings. Please note that blocking or deleting cookies may affect the functionality of the Website.
Return and Refund Policy
Return and Refund Policy for Mitchy BV
This Return and Refund Policy governs returns and refunds for purchases made on the Mitchy BV website at [Website URL] (“Website”).
Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us within 7 days of receiving the order. We will arrange for a replacement or issue a refund, as per your preference.
Unsatisfactory Items: If you are not satisfied with your order for any reason, please contact us within 7 days of receiving the order. We may offer a refund or exchange on a case-by-case basis.
Processing Time: Refunds will be processed within 7-14 business days after receiving the returned item.
Payment Method: Refunds will be issued to the original payment method used for the purchase.
If you need to request a return or refund, please contact us at firstname.lastname@example.org. Include your order number and a detailed explanation of the issue.
Changes to This Policy
We may update this Return and Refund Policy to reflect changes in our practices. The latest version will always be available on our Website.